Window Pros — Terms & Conditions
These Terms & Conditions (“Terms”) govern your use of our website and the window, solar panel, gutter, and related residential cleaning services we provide. By browsing our site, requesting a quote, booking, or accepting service, you agree to these Terms.
Our Privacy Policy and SMS Terms & Conditions are separate documents and also apply where relevant.
1. Who we are / service area
Window Pros provides residential cleaning services (including windows, solar panels, gutters, and related add-ons) in the regions we advertise, primarily Northern California. Service availability depends on schedule, location, weather, access, and job scope. We may decline or reschedule work that we cannot safely or properly complete.
2. Quotes and estimates
- Quotes are based on the information you provide (property type, number of windows/panels/gutters, access, condition, etc.) and what we can reasonably assess.
- A quote is an estimate, not a guaranteed final price, until we confirm scope on site (or in writing for a locked package).
- If conditions differ from what was quoted (extra panes, heavy buildup, hard-to-reach areas, safety issues, pets/security, HOA rules, etc.), we may adjust scope or price and will communicate before proceeding with material changes.
- Online or email quotes are generally valid for a limited time (e.g. 30 days) unless we say otherwise.
3. Booking, arrival windows, and access
- Appointments may use arrival windows rather than exact times. We try to text or call when we’re on the way.
- You agree to provide safe, reasonable access to the work areas (gates unlocked, pets secured, vehicles moved if needed, windows accessible, electrical/roof access as discussed for solar work).
- If we cannot access the job, or conditions are unsafe or unsuitable (weather, unstable ladders/footing, fragile surfaces we weren’t told about, etc.), we may reschedule. Repeated no-access or late cancellations may result in a fee where disclosed at booking.
4. Weather and conditions
Exterior work can be delayed or stopped for rain, high wind, extreme heat, ice, or other unsafe conditions. We’ll reschedule as soon as practical. Interior-only work may proceed if agreed.
5. Your responsibilities
You represent that you are authorized to request service at the property, and that you will:
- Provide accurate job details
- Disclose known hazards (fragile glass, new paint, wet roofs, bee nests, electrical issues near work areas, etc.)
- Secure valuables and ensure someone age 18+ can approve access or scope changes if needed
- Follow any site-specific rules (HOA, apartment management, etc.)
6. Pricing and payment
- Prices are as quoted or as confirmed on the day of service for agreed changes.
- Payment is typically due upon completion unless we agree otherwise in writing.
- We may accept common payment methods as offered (card, cash, invoice, etc.). Processing fees, if any, will be disclosed.
- Unpaid balances may accrue late fees or collection costs where allowed by law, after reasonable notice.
7. Sparkling View Guarantee (touch-up)
If you’re not satisfied with the service completed, contact us within 10 days of service. Subject to reasonable use and normal conditions, we’ll return to touch up the affected work at no additional charge.
The Guarantee does not cover:
- New dirt, weather filming, or residue after we leave (rain, sprinklers, pollen, construction nearby, etc.)
- Damage or spotting caused by defective seals, hard water that returns, or pre-existing glass/paint issues
- Work outside the original scope, or jobs you declined us finishing
- Abuse, alteration, or third-party work after our visit
How to request a touch-up: email or call us with your service date and what needs attention.
8. Care of property / limitation of liability
We take reasonable care and treat your home with respect. Still:
- Window, solar, and gutter work involve ladders, poles, water, and tools. Minor incidental contact with landscaping, screens, or finishes can occur despite ordinary care.
- We are not responsible for pre-existing defects (loose screens, cracked glass, failing seals, brittle paint, loose roof tiles, clogged drains that flood when flushed, etc.).
- To the fullest extent allowed by law, our total liability for any claim related to a job is limited to the amount you paid us for that job (except where liability cannot be limited, such as proven gross negligence or willful misconduct, or injury we cause that the law does not allow us to limit).
- We are not liable for indirect, incidental, or consequential damages (lost profits, inconvenience, temporary loss of use, etc.) except where prohibited by law.
If something goes wrong, please notify us promptly so we can help resolve it.
9. Photos and marketing
With your permission (or as allowed under our Privacy Policy), we may take before/after photos for quality control or marketing. Tell us if you prefer no photos of your property’s exterior or identifying details.
10. Website use
- Content on our site is for general information. Services, pricing, reviews, and availability can change.
- Do not misuse the site (scraping, attacking, posting unlawful content, attempting unauthorized access).
- All site text, branding, logos, and designs belong to Window Pros or our licensors. Don’t copy them for commercial use without permission.
11. Reviews and feedback
Genuine reviews are welcome. You agree not to post knowingly false or misleading statements. We may respond to public feedback and use anonymized comments as testimonials when permitted.
12. Communications
By contacting us or booking, you agree we may communicate with you by phone, email, or text about quotes, scheduling, job status, and similar service messages, subject to our Privacy Policy and SMS Terms (where SMS is used). You can opt out of marketing messages as described in those policies; operational messages tied to a booked job may still be necessary.
13. Third-party links and tools
Our site may link to third parties (maps, booking tools, review platforms, payment processors). We’re not responsible for their content or policies.
14. Changes to these Terms
We may update these Terms from time to time. The “Effective date” will change when we do. Continued use of the site or booking after updates means you accept the revised Terms, except where the law requires additional notice or consent.
15. Governing law
These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules that would point elsewhere. Disputes will be handled in courts located in California unless we both agree otherwise or the law requires a different venue. Consumers may have additional non-waivable rights under California law.
16. Severability
If any part of these Terms is found unenforceable, the rest still applies.
17. Contact
Questions about these Terms:
Email: oliver@getwindowpros.com
Phone: (209) 380-7173